1. DEFINITIONS AND INTERPRETATION
"Account" means a Customer account which has been opened by T1 Transfers in respect of a particular Customer and which is identified by way of a specified Account Reference allocated to the Customer and under which T1 Transfers extends credit terms to the Customer enabling such Customer to pay on a periodic basis, based on statements of account provided by T1 Transfers.
"Account Booking" means a Booking that is: (i) made through an Account; and (ii) fulfilled by T1 Transfers (as opposed to a Fulfilment Partner).
"T1 Transfers" T1 Transfers whose registered office is at T206 Titan House, Titan Road, Cardiff, CF24 5BS (or such of its subsidiaries or associated companies which provides Services to Customers under these Terms).
"Booking" means a booking made by a Customer for Services, howsoever communicated to us, as evidenced by our records.
"Cancellation Fee" means the Charge payable by a Customer for the cancellation of Services by the Customer as calculated in accordance with the Price List.
"Charges" means the charges: (i) shown in the Price List or other published literature; (ii) communicated to the person making the Booking; or (iii) for certain Account Bookings, the price calculated in accordance with charge rates agreed between T1 Transfers and the Customer (in each case as applicable).
"Collection Address" means the address stated by the Customer at the time of making the Booking as the address from which the Vehicle shall collect the Customer, any Passengers or the Goods.
"Customer" and "You" means any person(s), firm or company which books Services.
"Destination Address" means the address stated by the Customer at the time of making the Booking as the address to which the Vehicle shall deliver the Customer, any Passengers or the Goods.
"Driver" means any person who drives a Passenger Vehicle or Courier Vehicle.
"Goods" means any goods transported by us pursuant to a Contract.
"South Wales Postal Area" means the areas corresponding to the postcode areas for South Wales, as varied from time to time by the Royal Mail.
"Non-Account Booking" means a Booking that is: (i) not made through an Account; and (ii) arranged by T1 Transfers as agent for the Driver and where the Customer elects to pay by Card Payment.
"Passenger(s)" means the Customer and such persons who the Customer shall authorise and/or permit to make use of the Passenger Services by travelling in a Passenger Vehicle. By agreeing to or using the Services, each Passenger agrees to be bound by these Terms.
"Passenger Services" means the transportation of Passengers by a Passenger Vehicle.
"Passenger Vehicle" means any vehicle used for the carriage of Passengers.
"Price List" means the list maintained by us of our Charges relating to the Services from time to time, a current copy of which can be obtained on request.
"Restricted Street" means any location subject to any parking law or regulation prohibiting any Vehicle waiting during prescribed hours.
"Services" means: (i) Passenger Services; (ii) Courier Services; and (iii) any other services agreed in writing between us and the Customer from time to time.
"Terms" means these terms and conditions, as amended from time to time.
"Waiting Time Charge" means the Charge payable by the Customer to us in accordance with clauses 3.1.4 or 6.8 as detailed in the Price List.
"We", "we", "Our", "our", "Us" and "us" means: (i) in relation to Account Bookings, T1 Transfers; (ii) in relation to Non-Account Bookings, the Driver performing the Services.
"Writing" and "Written" means any written communication including email and SMS.
2. BOOKING TYPES
2.1 Account Bookings
2.1.1 Prior to making any Account Booking, the Customer must first open an Account with T1 Transfers. The Customer must keep its dedicated Customer Account Reference confidential.
2.1.2 When making any Account Booking, the Customer must quote its Customer Account Reference. If the Customer fails to do so, we shall treat the Booking as a Non-Account Booking.
2.1.3 We shall be entitled to treat any Account Booking made quoting the confidential Customer Account Reference as duly authorised by the Customer and the Customer shall be liable in respect of all Charges relating thereto.
2.1.4 In consideration of performance of Services in relation to Account Bookings, the Customer shall pay the Charges, the priority fee and any applicable VAT (without set off or deduction), as invoiced by T1 Transfers, within 7 days (or period stated in our absolute discretion) of the date of an invoice.
2.1.5 Payment shall be made by telegraphic transfer or BACS to such bank account as we shall notify the Customer.
2.1.6 We shall invoice the Customer each week in respect of Services performed in relation to Account Bookings during the previous week or at such other intervals as may be agreed by the parties in writing. Each invoice will be accompanied by a statement detailing the Services invoiced.
2.1.7 In the event of non-payment of any Charges by the Due Date, we shall be entitled to charge, at our discretion, a late payment fee of 10% of total outstanding amount.
2.1.8 We may, at any time, set a limit on the total credit given to any Customer at any one time and we shall not be obliged to perform Account Bookings once that limit has been reached. Any such limit shall be notified to the Customer in writing by us.
2.1.9 Any dispute in respect of the Charges shall be submitted, in writing, within 2 days of receipt by the Customer of the relevant invoice.
2.1.10 When an Account is terminated, by any means whatsoever, the Customer shall pay to us all outstanding Charges which are owed to us as at the date of termination.
2.1.12 In respect of an Account Booking, Customer contracts with T1 Transfers for Services.
2.2 Non-Account Bookings
2.2.1 In the case of Non-Account Bookings, we act as the disclosed agent of the Driver for the purpose of arranging and agreeing Non-Account Bookings between the Driver and the relevant Customer. This means that the Driver enters into a Contract as principal with the relevant Customer on, and subject to, these Terms.
2.2.2 In consideration of the provision of Services in relation to Non-Account Bookings, the Customer must pay for the Services by way Card Payment, which will be processed by a third party payment processor on the Driver's behalf. Where applicable, VAT (where chargeable depending on the individual VAT status of the Driver) may be added to such Charges.
3. PASSENGER SERVICES
3.1 Passenger Services – Fees and Charges
3.1.1 The price quoted to the Customer at the time of making the Booking shall be calculated on the journey specified by the Customer at the time of Booking. The price quoted by us shall be based upon fastest route between the Collection Address and the Destination Address (via any other pick-up points or drop-off points stated by the Customer at the time of making the Booking). Where specific charge rates have been agreed by T1 Transfers for Account Bookings, the price quoted for Account Bookings will be in accordance with such rates. These will not normally be communicated to persons making an Account Booking unless the Customer requires it.
3.1.2 A Cancellation Fee will be chargeable where a pre-ordered Booking is cancelled after Driver Assignment email is sent to Customer with less than 12 hours till Booking time or Driver has been dispatched.
If Journey is cancelled less than 12 hours before Booking time and Driver has been assigned, the fee will be between 50% of total Journey Cost.
If Journey is cancelled once driver is dispatched, the fee will be 100% of total Journey Cost.
3.1.3 In relation to the collection of any Passenger(s) from an airport, we will allow 60 and 30 minutes waiting time starting from the last known estimated arrival time of an inbound international flight and a domestic flight respectively. We reserve the right to charge the Customer a Waiting Time Charge (calculated in accordance with the Price List), which shall, for the avoidance of doubt, include the first 60 or 30 minutes (as the case may be). For the purposes of this clause the "last known estimated arrival time" will either be: (i) if the Customer provides a flight number at the time of making the Booking, we will monitor the relevant flight and alter the collection time accordingly; or (ii) if the Customer does not provide a flight number, the time which has been specified by the Customer.
3.1.4 In the event that the Customer or any Passenger requires us at the beginning of or during the course of the Quoted Journey to make any additional or alternative pick-up(s) or collection(s) of Passenger(s) or to drop off Passengers at any locations other than as specified in the Quoted Journey or to take any variation from the Quoted Journey or follow a route other than our chosen route, additional Charges may be applied by us. Any Passenger may amend the Quoted Journey by providing clear instructions to the Driver. We will be required to obtain consent from the Customer for such amendment prior to agreeing the amending instructions.
3.1.5 We reserve the right to charge the Customer a surcharge for all journeys made during the Christmas & New Year Period, such surcharge will be communicated to the person making the relevant Booking.
3.2 Passenger Services – General
3.2.1 Customers must inform us at the time of making a booking if the Customer or any Passenger wishes to carry any domestic animals in any Passenger Vehicle. All domestic animals must be carried in a suitable locked box or cage, if appropriate and/or be suitably restrained. We reserve the right to cancel a Booking on arrival at the Collection Address if we have not been informed of the Customer's requirement to carry an animal in the Passenger Vehicle. Guide dogs are exempt from this requirement and are permitted to be carried in any Passenger Vehicle.
3.2.2 Passengers are not permitted to smoke in any Passenger Vehicle (including using Electronic cigarettes).
3.2.3 Passengers shall not play any musical instrument or broadcast recorded music in any Passenger Vehicle except with our written permission.
3.2.4 Passengers shall not consume alcohol in any Passenger Vehicle and we and the Driver reserve the right to decline carriage to any Passenger and/or require a Passenger to alight from a Passenger Vehicle who, in our opinion, is intoxicated.
3.2.5 The transportation of luggage in a Passenger Vehicle shall be permitted at our absolute discretion. Passengers shall remain responsible at all times for their luggage. Subject to clause 3.2.7, we may assist the Customer with the loading and unloading of his/her luggage from the Passenger Vehicle, at our sole discretion.
3.2.6 We do not accept any responsibility for the loss of or damage to any luggage which is transported in a Passenger Vehicle. The Customer acknowledges and accepts that any luggage stored in the Passenger Vehicle may move around during the journey and accordingly the Customer (and any Passengers) should take extra care when opening the luggage compartment of the Passenger Vehicle.
3.2.7 Passengers are required to comply with current customs laws and regulations and we shall not be responsible for any delays caused by any failure to comply with the same.
3.2.8 All Passengers are required to use seatbelts at all times.
3.2.9 We reserve the right to refuse to transport or cease to transport any Passenger who behaves in a disorderly, inappropriate (including excessive physical contact or display), threatening or abusive manner or who, in our absolute discretion, we consider a nuisance or a danger to our employees, agents, subcontractors or to fellow Passengers and may require such a Passenger to alight from a Passenger Vehicle and the Customer may be charged a Cancellation Fee. We are committed to providing Services in accordance with the Equality Act 2010. We may assist any Passenger who is not capable of boarding and alighting a Passenger Vehicle unaided, at our sole discretion but at the Passenger's risk.
3.2.10 We may charge reasonable repair or cleaning charges plus £100 representing loss of earnings for the Driver in the event of spillages in or in the event that any Passenger vomits in or otherwise soils, contaminates or damages a Passenger Vehicle.
3.2.11 We shall not be responsible for any property left by Passengers in any Passenger Vehicle. Where property is found in a Passenger Vehicle it will be stored by us for a period of 28 days and thereafter we shall be entitled to return, sell, destroy or otherwise dispose of such property as we, in its absolute discretion, see fit.
4. GENERAL
Please note that clause 4 applies to all Passenger Services, whether performed in relation to Account Bookings, Non-Account Bookings
4.1 These Terms shall be incorporated in and form part of all Contracts for the provision of the Services. Bookings can be made by telephone or by email. The media by which you are able to make a Booking constitute an invitation to treat and your Booking constitutes an offer to Contract for Services (to T1 Transfers or the relevant Driver, as applicable) which T1 Transfers or the relevant Driver (as applicable) can accept (thereby creating a legally binding Contract incorporating these Terms): (i) in relation to Account Bookings, by issuing to you a Booking acceptance (in such form as we may determine from time to time); and (ii) in relation to Non-Account Bookings, by the Driver accepting allocation of the Non-Account Booking and proceeding towards the Collection Address.
4.2 By accepting these Terms, you are also accepting the terms of our privacy policy, which is available upon request by Customer. Our privacy policy sets out details of how we use the personal information you provide to us. We only use your personal information in accordance with our privacy policy. Under no circumstances are details shared unless with Drivers for the purpose of completing a Booking.
4.3 We shall be entitled to vary the Price List from time to time.
4.4 We may, in our absolute discretion, decline to accept any Booking.
4.5 Any dates, periods or times specified by us in connection with the performance of the Services are estimates only and time shall not be of the essence for the performance by us of our obligations under the Contract. We make no warranty that any Passenger or property shall be delivered within the Customer's stipulated time period (if any) and/or within any time period stated by us unless express reference is made to this clause 6.7 and agreed in writing by a director of T1 Transfers.
4.6 Passenger(s) and any luggage and any personal items and all Goods shall be ready for collection at the time stipulated by the Customer when the Booking is made. A maximum of 15 minutes waiting period will be allowed to the Customer, starting from stipulated time, after which a Waiting Time Charge will be added (as detailed in the Price List, which will, for the avoidance of doubt, include the first 15 minutes (as applicable). After 20 minutes we may treat the Booking as having been cancelled unless notified of delay and charge a Cancellation Fee which in this case will be full charge with no refund.
4.7 The Customer shall be liable for any damage caused by Passengers to any Passenger Vehicle.
4.8 We shall not be liable to the Customer for any loss or damage to property arising in the course of delivering, loading or unloading of Goods or Passenger's luggage or personal effects.
4.9 We shall not be liable to the Customer or be deemed to be in breach of the Contract by reason of any delay in performing any of our obligations under the Contract where circumstances were beyond our control.
4.10 We shall, in no event, have any liability in respect of any claim, howsoever arising, that is not notified to us by the Customer, in writing, with sufficient particularity, to identify the nature and the quantum of the claim within seven (7) days of the occurrence of the circumstances giving rise to the claim.
4.11 The Customer acknowledges that the limitations on our liability as set out in this clause 4 are fair and reasonable in the circumstances and have been taken into account and reflected in the level of the Charges.
4.12 Any complaints relating to the Services shall be addressed to us and made in writing or email within 7 days of the event giving rise to the complaint.
4.13 Termination of a Contract shall be without prejudice to any rights and/or obligations of us and/or the Customer accruing prior to the date of such termination.
4.14 Any notice required or permitted to be given by either party to the other under these Terms, shall be in writing and may be given personally or sent by email or by prepaid registered post to the other party (and in the case of Drivers, to the offices of T1 Transfers) at its registered office or principal place or business or such other address as may at the relevant time have been notified as that party's address for service. Any notice served by email shall be deemed delivered immediately and by registered post shall be deemed served forty-eight (48) hours after posting to an address in the United Kingdom or five (5) Business Days after posting to an address outside the United Kingdom. In proving the service of any notice it will be sufficient to prove, in the case of a registered post letter to provide proof of delivery.
4.15 A person who is not a party to any Contract shall not have any rights under or in connection with it.
4.16 We reserve the right to subcontract or delegate in any manner any or all of our obligations under any Contract to any third party or agent providing our service levels are met.
4.17 If any provision of these Terms, which is not of a fundamental nature, is held by any court or other competent authority to be invalid or unenforceable in whole or in part, such part, term or provision shall be deemed deleted from these Terms and the remainder shall not be affected. Should the foregoing apply the parties shall use all reasonable endeavours to agree upon any lawful and reasonable changes to these Terms which may be necessary in order, as close as possible, to give effect to the commercial intent of these Terms.
4.18 We reserve the right to amend these Terms. Notice of amendments to these Terms shall be sent via email.
5. CANCELLATION POLICY, FEES AND WAITING TIME CHARGES
Vehicle Type
Cancellation Fee
Waiting Time Charge
Saloon
50-100%
£5 per 15 minutes
MPV
50-100%
£7.50 per 15 minutes
5.1 T1 Transfers may agree to waive conditions 3.1.2 and 3.1.3 or reduce the charge only in exceptional circumstances. In such circumstances, the service provider may require proof. In enforcing these conditions, the service provider will be considerate and consider all representations made by the customer. However, in any event the charge made will reflect the cost incurred by the service provider.
5.2 Waiting time charges for all Bookings will commence after 15 minutes and be in increments of 15 minutes thereafter. For example; 12 minute wait = no charge. 18 minutes wait = £5. 40 minutes wait = £10.
5.3 A full refund will be issued if cancellation takes place before Driver Assignment email is sent.
5.4 Cancellation can be advised by the customer either by email or telephone
5.4.1 By email – The time and date of receipt of when the email reaches the service provider will be deemed the time and date of cancellation
5.4.2 By telephone – If the customer speaks to a member of the service provider's staff, a time and date of cancellation will be agreed with the customer and will be deemed the time and date of cancellation.
5.4.3 If the customer leaves a message on the service provider's answer machine or answer phone the time and date recorded by the answering service will be deemed the time and date of cancellation.
5.5 As per guidelines set out by our licensing authority, Cardiff Council, and our own protocols, journeys that exceed 5 hours drive time one way will require an overnight stay. For pick ups from a location 5 hours away, this will be the day before. For drop offs 5 hours away, this will be on the day of the journey. A flat fee of £25 will be added to the cost of the journey and will be explained in the quote should the journey require it.
6. Contact Details
+44(0) 330 1330 166
T206 Titan House
Cardiff Bay Business Centre
Titan Road
Cardiff
CF24 5BS
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